McArthur + Company Announce New Service Standards Through The Mall of Qatar
Dubai based McARTHUR + COMPANY, an international shopping center development and leasing firm, is proud to announce that its latest project Mall of Qatar is setting new customer service standards for Qatar’s malls as the nation’s first super regional shopping center.
The mall, which is owned and developed by Mall of Qatar W.L.L in collaboration with turnkey contractors UrbaCon Trading & Contracting (UCC), is estimating, based on research conducted by T&L Associates, to attract in excess of 20 million visitors in 2016 with a steady 5% annual increase, and a 10% increase in 2022 with FIFA being hosted in Qatar.
Residents of Qatar will be the front-runners of this new age of mega-mall shopping with the highly anticipated opening of Mall of Qatar. Scheduled for the Q1 2016, providing 5-star service in the management mandate, Phil McArthur, Managing Director and Founder of McARTHUR + COMPANY said “There’s a significant demand for quality integrated shopping, dining and entertainment facilities in the retail sector in Qatar. Spend and dwell time increases dramatically in malls that provide excellent guest services including spotless public restrooms, convenience, entertainment and a wide array of dining options, all of which is among Mall of Qatar’s many advantages.”
With the increasing attraction of ecommerce, developers around the world are forced to revaluate and revisit their strategy for malls. McArthur says, “It’s no longer simply about shopping; it’s about what a mall can offer aside to shopping. People like to see people, and you can only get that desired social experience at the mall, not online. This being said, a mall needs to be conducive for shoppers to return.”
Mall of Qatar are steering this trend of mall development by listening to their customers’ demands. The mall has been carefully designed to cater to a wide demographic and all age groups. Not only will Mall of Qatar possess one of the best live and dedicated entertainment venues in the world with different performances each evening, but will also boast an unrivalled and endless food offering. It is a truly wonderful evolution that is representative of market aspirations.
On top of this, the mall will house some of the most sought-after international brands that have not yet been glimpsed in the city before. Mall of Qatar’s bravado and aspiration to create the finest customer experience in the country has not gone amiss. The mall has already signed commitments for over 75 percent of its retail space and has a large number of eager retailers on a waiting list.
Having worked with some of the leading developers worldwide, McArthur comments “Mall of Qatar are by far the most passionate; they are true believers in excellence, quality and setting new standards. The customer comes first and this is reflected in their pace of construction, the entire flow and layout of the mall which is both functional yet beautiful, and ultimately the calibre of architects and consultants Mall of Qatar work alongside. It is a truly wonderful evolution that is representative of market aspirations.”
The rigorous team at Mall of Qatar endlessly strives to be the best in every category. Their meticulous attention to detail is unique not just in the GCC region, but also in international markets. Mall of Qatar boasts one of the world’s best infrastructures and road networks. The mall will provide the most user-friendly access and the best parking experience in Qatar, as well as being directly linked to the Doha Metro and adjacent to Al Rayyan international station.
The mall will be an entertainment district that compliments the national greater vision to attract entertainment and cultural initiatives, as well as health efforts. This is not just a mall for 2016; this is the centrepiece of a masterplan community that will soon welcome neighboring residential developments, schools and the FIFA World Cup Stadium. Mall of Qatar will be humming with excitement and success.
Qatar presently may have one of the lowest penetrations of mall space per capita in the GCC at .30 meters per capita, however the nation’s major initiatives including the development of shopping malls such as the prestigious Mall of Qatar, Doha Metro, the new Hamad International Airport as well as numerous international sporting events such as FIFA, will herald in a new era for the country.